Please provide at least 24 hours notice if you need to reschedule or cancel an appointment. Any appointment cancelled less than 24 hours before the scheduled start time will be charged a fee of 50% of the scheduled appointment. No-shows will be charged 100% of the scheduled appointment. If you are unable to reach us by phone (i.e. outside of operating hours) you may leave a voicemail, send us an email, or log in to your Vagaro account to cancel/reschedule. Clients will be unable to hold or schedule any future appointments until any outstanding fees have been paid. 

We offer a 15 min free consultations that is the perfect starting point. One of our estheticians will guide you to the perfect service based on your skin type, concern, and needs! (Doesn’t include facial or sugar service)

 For special occasions and/or weddings we recommend coming in at least 6 weeks prior so that we can make sure your skin reacts well to our products and services. If you are unable to do so, a dermaplane or facial is recommended a full 24-48 hours (48 hours preferably) prior to the event. 

Yes, we are able to customize all of our facials for each individual, so we will cater the products we use to make sure everything is safe! We will also make sure you are as comfortable as possible by providing extra pillows since you will be laying on your back.

Do not schedule a facial until 2 weeks after any Botox or dermal filler injections as manipulation of the skin can cause the product to move or be displaced and cause uneven results.

We recommend discontinuing the use of retinoids 24 hours prior to your appointment. You can wear makeup to your appointment if needed, and your esthetician will double cleanse your skin to ensure it is all removed prior to your service! If you would like to discuss product regimen or recommendations, you can bring the products you have/use in a bag or take pictures of them to discuss with your esthetician.

We encourage our clients to try samples of our products to avoid having to make a return as well as to test for any possible allergies/reactions. However, if a return is necessary the following policies apply:

• Unopened products may be returned within 30 days of purchase.

• If the product has been opened and is in a pump or bottle it can be returned for a full refund within 7 days of purchases due to a reaction only.

• If it is ins a jar it is considered ‘contaminated’ upon opening, therefore we cannot accept any returns.

• All products purchased at any discount are consider ‘Final Sale’ and cannot be returned.

For sugar removal, at least 10-14 days of hair growth is needed (around the length of a grain of rice).

You can gently exfoliate the area the day before to remove the dead skin which can make the hair removal easier. We recommend wearing loose/soft clothing to your appointment (cotton or silk underwear, avoid lace) to prevent irritation before and after sugaring.

Anyone under the age of 18 must be accompanied by a parent or guardian to their first appointment to be sugared in the bikini area. Anyone between the ages of 16-18 can get a Full Bikini or Extended Bikini sugar without parental consent. You must be at least 18 years old to get a Brazilian sugar without being accompanied by a parent.

If you are going to get a spray tan, do so after sugaring as sugar can remove some of the spray tan unevenly. If you are sugaring for a vacation or special event, know that you will have minimal to no growth for up to 2 weeks.

Absolutely!! During your menstrual cycle please wear a fresh tampon or menstrual cup for your service. While pregnant we will make sure you are as comfortable as possible and provide extra pillows since you will be lying on your back. There may be some additional discomfort since the area tends to be more sensitive.